Pinder Eyecare ("us", "we", or "our") operates www.pindereyecare.com and www.pinderopticians.com (the "Site"). This page informs you of our policy regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
In addition to your basic contact information (name, date of birth, telephone numbers and addresses) we will collect other relevant details including current and past health and medical information, your examination results, payment details and lifestyle information. We may also store associated information received from other healthcare professionals as part of your ongoing care.
This information will primarily be collected from you as voluntarily provided to us, but we may also collect it from other sources where it is lawful to do so, including but not limited to, the NHS or other health care providers, institutions or individuals you have authorised to provide information on your behalf (eg parents or guardians), third party service providers, government, tax or law enforcement agencies, and other third parties. Such information can also be combined with information from public sources.
The information that we collect from you is used to ensure we provide you with the best and most appropriate products and services. In addition to your ongoing eye care, we will remind you when appointments are due and suggest relevant products, promotions or services that we believe would be of interest.
We use your contact information to respond to queries from you. We may occasionally contact you to ask for your feedback on services we have provided and to offer the opportunity to trial new products.
To provision and manage our services, your data is stored and processed by XeyeX Ltd within their UK facilities. Any third-party company is only permitted to process your data for the specified purposes and in accordance with our instructions.
We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements.
Where necessary we may disclose your information to health care professionals including the NHS. We may also pass information to external agencies and organisations, including the police, for the prevention and detection of fraud and criminal activity. Should any claim be made, we may pass your personal information to our insurers and if our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.
You are entitled to access the personal information that we hold on you; any such request should be made using our contact details below. If any data we hold is inaccurate, this will be corrected promptly on request. In certain circumstances you can request that we erase your data which we will do where this would not prevent us meeting our legal and regulatory obligations.
You may ask that we do not send you communications using any of the contact details we hold on our records, this may include your email, SMS, telephone and postal information. You may also request we restrict our communications to clinically necessary messages. Your personal preferences can be changed at any time.
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, location, browser type, browser version, operating system, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.
Last updated: 24th May 2018
My 4 year old came in for a routine eye exam and while his vision was perfect it was explained to me that the sun's harmful rays may cause early cataracts when my child is older. I learned I could easily reduce the chance of this happening by investing in sunglasses from your great kids' range and now he has a pair just like his dad's and thinks he looks so cool !!! He wont leave the house without them. Great advice, thank you. Gina Somerville
You have saved my life!! I used to have to wear reading glasses on top of my contact lenses but at Pinder's they are now fitting the newest multi focal contacts so there's no need to bother!! I now have the best possible range of vision at all distances sent straight to my home and I am not squinting at my phone and my eyes are not nearly as dry. Great personal attention as always! Ian McLeod
Thank you, thank you, thank you Richard and your Team for helping me choose my new prescription ski goggles ! Just back from my annual visit to Tignes and I couldn't have been more confident. You excelled in your eye care as always and the fact that you asked me to bring in my ski helmet to check the fit with my goggles was paramount. Wish I'd invested in a pair years ago. Annette Carmichael
I have been a patient of Pinder Opticians for over 23 years and they consistently offer a first class service.The well-trained staff are wonderful, and you wont receive more professional care anywhere else. Mrs Catherine Davis
I have been wearing contact lenses from the age of fifteen and have always found them to be comfortable and easy to wear. I now wear Acuvue Oasys lenses which have high UV protection, I feel confident that they not only correct my vision but protect my eyes from the harmful rays of the sun. I have always been confident in Pinder opticians as they look after my eyes, and are always keeping me up to date with any advancement in contact lenses. I always find the staff friendly and helpful. Faye Davidson - Student
Having two children who wear glasses and have done from the ages of 7 & 8 months old I have always found Pinders to be friendly and professional. They can never do enough. I attribute my children being so good at wearing their glasses to the rapport that Pinders has built up with both them and myself. Claire Steele
Having just collected my new Gucci prescription sunglasses, I have to commend all the staff at Pinders, once again, for their excellent service. Not only was I spoilt for choice, but my new sunnies were ready within short notice. I have been a patient here for quite some time now and I could not recommend Mr Pinder and the staff more for their professional service, quality and attention. Alison Holland
As an employer, looking after the eyecare of my workforce, I was very impressed with the efficicient way my employees were looked after. The advice and service by the optician and staff at Pinder Opticians was excellent, providing fair priced frames and lenses for both v.d.u. and industrial use. All eye exams were carried out efficiently in our work so little disruption was experienced in the working day. William Girvan